Global Platinum Support is an annual subscription service that provides a professional designated support engineer who establishes a tailored direct service partnership with the customer team and is dedicated to delivering comprehensive service to swiftly and effectively fulfill the customer’s key needs, which leads to success.

Enterprise Platinum customers benefit from a more customized and personal relationship, which guarantees constant, superior support from a professional Platinum Support engineer who is familiar with the customer environment and whom they can rely on.

This unique support service offers the finest way to receive comprehensive, superior support from the most senior engineering team.

Onsite/offsite Platinum days can be utilized for various purposes that can be agreed upon between the customer and the Platinum Services representative. For example:

• Accompanying extraordinary projects
• Attending QBRs
• Maintenance windows
• Platinum support Training/workshops

During the unavailability or absence of the assigned engineer, the customer has several ways to get a quick response:

• In case of planned time-off, the customer should receive contact details of a backup Platinum engineer who will take care of the open topics during this time
• Call the 24/7 Platinum Hotline to receive assistance from the Platinum group directly
• In an urgent situation, the customer can contact the engineer’s manager directly