How We Use AI

EFFECTIVE DATE: October 2025

Our Approach to Artificial Intelligence

At Fireblocks, our mission is to provide the most secure and reliable digital asset infrastructure for financial institutions, enterprises, and innovators worldwide. As we integrate Artificial Intelligence (AI) into our platform and operations, we are committed to doing so responsibly, transparently, and in line with our clients’ security and compliance requirements.

Because AI is still an evolving technology, we want to be transparent about how it works, what it can (and can’t) do, and what you should keep in mind when using it.

How We Leverage AI 

Internally

AI enables us to strengthen and enhance our business in areas such as:

• Security: detecting anomalies, preventing fraud, and monitoring for potential threats in real-time.
• Productivity: streamlining workflows and automating repetitive tasks to deliver efficiency for our clients.
• Innovation: accelerating product development and insights that empower our clients to move at the pace of the digital asset ecosystem.

In Our Platform

We provide AI-powered features within our platform that clients can choose to enable to improve product usability and operational efficiency. 

Fireblocks’ AI Suite helps to:

• Instantly surface insights without digging through numerous dashboards or reports.
• View a unified picture across balances, wallets, transactions, and fees.
• Make confident, data-driven decisions with AI built for digital assets.
• Access insights through simple, conversational prompts.

Our Principles

We are guided by the following principles in our use of AI:

• Client Control First: Clients decide whether or not to use AI features and always control their own data. We do not share client data with third-party AI providers unless the client explicitly chooses to enable an integration or service.
• Third-Party Terms Apply: When a client enables a third-party service or AI integration, the use of data is governed by that provider’s own terms and privacy policy. Clients are responsible for reviewing and accepting those terms before use.
• Security First: Every AI system we use or develop is subject to the same rigorous security standards as the rest of our infrastructure.
• Transparency: We are clear about where and how AI is used within our platform, and provide clients with visibility and control.
• Human Oversight: AI assists our clients and teams but does not replace critical human judgment in areas such as risk management and compliance. AI is designed to assist you, not replace your decision-making.
• Compliance: Our AI practices adhere to global data protection laws and emerging AI governance frameworks, ensuring responsible deployment.

Things to Keep in Mind

• AI outputs are not always perfect. They may be incomplete, inaccurate, or biased. Always review results before making important decisions.
• Please don’t enter sensitive personal data (like government IDs, or financial account details) into AI fields unless we have explicitly approved it in writing.
• You are responsible for using AI features in compliance with applicable laws and regulations.

What AI Cannot Be Used For

• AI tools in our platform must not be used for unlawful or harmful purposes, including surveillance, discrimination, or making high-risk decisions without our written approval.
• AI does not move funds, sign transactions, or act on your behalf. It only assists with insights and potential recommendations.

Accountability

AI technologies are evolving rapidly. Fireblocks continually evaluates AI systems and we adapt our practices to reflect new regulations and best practices in responsible AI use.

Open Dialogue

We value transparency and trust. If you have questions about how Fireblocks leverages AI, please contact us at [email protected]